10/21/2009

Microsoft partner portal FUBAR

Category microsoft ibm partnerworld
In previous years, I have complained that Microsoft partner portal only works if you use their cruddy IE browser, and refuses to work with any other (=better) browsers.

Now, it seems, they've taken it a step further, by sending me an email asking me to renew our partnership status, and NOT A SINGLE LINK in the email actually works. Not in Firefox, and not in IE. Every single link ends up as a 404. It's nice to feel valued.

There may be constant grumblings in the yellow bubble about the inadequacies and chaos that is IBM Partnerworld, but at least it basically works most of the time!

04/17/2009

IBM needs to get out more

Category ibm marketing
So it seems it's not just us annoying whingers in the Yellow Bubble who think that IBM marketing is feeble. Burton Group agrees.
"On about 40% of the calls we get from people who eventually buy a Microsoft product, they instantly know what they want--and they tell us specifically. 'OK, we need 80 copies of Microsoft X, 25 copies of Microsoft Y, etc.' However, no IBM customer ever specifically asks for an IBM product. We'll do a demo based on their stated needs, and they'll say, 'Wow. What product is this? This is pretty cool. What do you call it? Hmm, never heard of it.'"

Once again, a data point making the case that while IBM's product offerings are well understood by its installed base, they aren't known outside of IBM's inner circle. IBM needs to get out more.

09/09/2008

PGP, IBM help Bletchley Park raise funds

Category history ibm
After the raising of consciousness about the state of Bletchley Park (the home of the WW2 allied code-breaking effort and, arguably, the cradle of computing), it's great to see that PGP and IBM have stepped up to kick-start a campaign to raise the necessary funds to restore Bletchley.

See PGP boss Phil Dunkelberger's call to action video

Let's hope that some of the other large computing companies can acknowledge their debt to Alan Turing's legacy, created at Bletchley Park, and chip in a few pounds (dollars, euros, buttons, whatever) to save this site: is it too far-fetched to suggest that Bletchley Park should be protected as a World Heritage Site?

07/18/2008

Credit where credit is due

Category lotus ibm
As Ed blogged yesterday, the Lotus software business is continuing to grow:
... and revenues for Lotus software, which allows collaborating and messaging by clients in real-time communication and knowledge management, increased 21 percent year over year
Link: IBM press release.

Overall software group growth for Q2'08 vs Q2'07 was 17%, or 9% in real terms once currency fluctuations are ironed out. Applying the same currency fluctuation model to the Lotus figures (which assumes the Lotus sales profile follows roughly the same global distribution) gives 11% growth for Lotus in real terms.

Leaving to one side (for once) comments about invisible/non-existent marketing and lack of understanding of what SMB/SME actually means, these are impressive-sounding figures. Well done all. Onwards and upwards ...

07/15/2008

Caption competition anybody?

Category fun humour ibm
IMG_3224.JPG

"Should that be 'for' or 'by'?"

06/20/2008

IBM marketing in action

Category ibm marketing wimbledon tennis
For 19 years running, IBM has been a major sponsor of the Wimbledon tennis, one of the highlights of my year. A couple of days ago there was an article in B2B Marketing Online about this year's event, and what IBM are doing that's new/different (my boldings):
As part of its wider campaign to promote the sponsorship deal, IBM has also implemented a raft of new features on the official Wimbledon website, including a ‘slam tracker' which allows users to follow the trajectory of the ball during games in real time. Last year, the site attracted over eight million users worldwide.

As in previous years, IBM will use its presence at this year's tournament to showcase its range of technology services to a global audience. New for this year are a speed of serve radar display and a video wall installation which will allow IBM guests to interact with the tournament by selecting what they want to see on the screen. IBM first introduced the walls last year, but only at external sites such as Heathrow and Manchester airports.

Alan Flack, branding manager for IBM UK, says that the aim this year is to "upgrade the whole experience" for its 1000 corporate visitors. "The aim is to take customers behind the scenes, so that they leave with a greater knowledge of what IBM technology is capable of doing," he says.

Although Wimbledon's organisers allow only minimal courtside branding, IBM's logo will also appear on selected graphics during televised footage throughout the two-week competition.

This week IBM is giving away tickets to the Wimbledon Championship finals on London-based radio station LBC, under a deal it has struck with the talk radio station to target mid-market businesses with a series of promotions and podcasts this summer.

I wonder, is it even worth asking the question as to whether the words "Lotus", "Notes" or "Domino" will be featured at all in this high-profile sports sponsorship and radio advertising campaign? Go on, surprise me ...

06/10/2008

Notes and the iPhone - they've (not) done it again

Category ibm lotus iphone
Once upon a time ...

It's a two-horse race. You see that other horse galloping around: well, we've decided it's just all show and bluster, and that horse is never going to win. It's bound to drop half way round. Or three quarters. What? It's still going? Damn. Well, in that case we'd better move too. Hmm, which way was it ... how do these leg things work? Ah yes, there you are, got it, we're trotting now. Wey-hey! See everybody, we're trotting too! What did you say? The race is over? We've lost? Damn damn. Oh well, there are plenty of other races. And anyway, we like coming a dignified second. All that getting worked up and sweaty can't be good for one's image. And one day we'll win like this. One day. We'll show you ...

As there isn't a bloke (or a talking horse) called "Mr IBM" you can walk up to, throw a bucket of water over, slap round the face, and tell him to wake the f*** up, perhaps you may want to support this idea on IdeaJam instead...

UPDATE: Ed wants us to tell Apple, not IBM. I happen to think he's wrong on this, and that it's IBM's job to be the mover here. But it can't hurt to tell Apple too (and I have).

06/07/2008

Community spirit

Category ibm lotus ILUG
Sitting in Dublin airport, and have just finished a giant plate of "traditional" Irish breakfast. Before the bacon, sausages, eggs, hashbrowns, beans, white pudding (what IS that stuff?), toast and black pudding actually kill me, I wanted to jot down some thoughts on what I've just experienced, and been part of, over the last few days.

The ILUG2008 team - of which I am privileged to have been a small part - has achieved something that most sane people would have written off as impossible before even trying. To stage a free-to-attend technical conference, over 3 days, with 4 parallel tracks, 400 delegates, and a list of speakers the equal of any you might see at the major paid-for conferences, is a fantastic accomplishment. By the way, I am absolutely not bragging or feeling any pride in this, as I would neither claim nor accept credit for "organising" this event: that credit goes primarily to Paul Mooney and Eileen Fitzgerald, who have given so generously of their time and efforts. They are closely followed, of course, by Warren and Kitty Elsmore, Bill Buchan, Matt White, and a host of others.

What this event has shown, however, is the incredible spirit and camaraderie that exists in some communities, including of course this one. That spirit cannot be created: it happens because like-minded people look after each others interests, and view the wider long-term interests of the community as a whole as equally important to their own individual short-teen gain. The spirit can, however, be easily destroyed or polluted. The fact that the Lotus community has survived, over the years, the destructive efforts - both idiotically deliberate and cack-handedly unintentional - of the very organisation that should value it most highly - IBM - is testament to the strength and depth of the community itself. I for one am proud to be associated with it, and look forward, after 15 years of Lotus Notes, to another 15 years of working with some of the great software that Lotus has once again started to produce.

Onwards and upwards.

02/24/2008

Yeuch - what's that nasty purple thing doing there?!

Category ibm lotus websphere portal
Stuart McIntyre has summarised the 2007 and 2008 IBM-Lotus strategy positions on his Collaboration Matters blog.

At the end of the post, he makes a point about the odd and uncomfortable position of Websphere Portal in the Lotus branding and strategy:

One minor negative - sort out that Websphere Portal logo IBM!!!  Worst case, make a purple version of the yellow/orange Lotus logos.  Best case, dual brand the Portal as both a Websphere and a Lotus product (think motor-industry brand engineering), and give it a proper Lotus title and logo!

Something with which I wholeheartedly agree.

The IBM brand for end-user software is Lotus. Notes, Connections, Bluehouse, Quickr: they're all designed primarily to deliver capabilities for normal business 'end users'. Websphere Portal is also end-user software. It's a set of technologies for delivering applications to end users, that runs on top of IBM's own-brand J2EE server - Websphere Application Server. A bit like Lotus Connections does. Or the Lotus SameTime Gateway (for good or bad). Yet, for historical reasons, Portal is stuck in the Websphere brand, even though it is pitched and presented by IBM (at Lotusphere) as a kind-of-is-but-kind-of-isn't-a-Lotus-product thing.

Anyway, you may agree or disagree with Stuart's point and my expansion of it. So head over to Stuart's blog entry and have your say. (I've disabled comments on this post, so all discussion happens in one place)

02/20/2008

The Foundation stone is laid

Category lotus foundations nitix ibm
So, the deal is done: IBM has acquired Nitix. The Nitix technology will become the basis of the new Lotus Foundations product line.

I look forward to hearing a lot more about Lotus Foundations over the coming weeks. There might even be a page for it on the IBM/Lotus web site soon.

02/18/2008

Firing on all cylinders

Category ibm lotus symphony lotus connections microsoft sharepoint
The Boston Globe has a pretty well-balanced article today entitled IBM's Lotus takes aim at Office market.

The only thing in the article that is, well, odd, is their claim that "SharePoint has captured 34 percent of the business social software market, compared to just 3 percent for Lotus Connections". SharePoint = social software? No, I don't think so. Where did they get that from? Ah yes, I see, "Researchers at Radicati Group, a Palo Alto, Calif., research firm, estimate that SharePoint has captured 34 percent...". Oh dear, poor Boston Globe: sometimes journalists really shouldn't reveal their sources, as it makes them look daft.

Nonetheless, overall this is a good article, counterbalancing

"I think [Lotus Symphony] has potential for taking some business from Office, but I don't see any precipitous drop," said Dwight Davis, a senior analyst at the research firm Ovum Ltd.
with
But Rhodin does point to the dramatic impact of IBM's 1997 decision to support the free Linux operating system. Back then, Linux was considered little more that a geeky toy for computer hobbyists. But IBM's backing legitimized Linux, and today the software is found in critical applications worldwide.
and
Mike Gotta, a collaboration software analyst for Burton Group in Salt Lake City, said it will take years for Lotus's Symphony effort to make a dent with corporate users. But he added that thanks to new products like Connections and Quickr, Lotus's overall product catalog is finally strong enough to allow the company go head to head with Microsoft in the collaboration market.
The pay-off quote from Mike Gotta is my favourite, and I think sums up how the IBM Lotus Business Partner community (not to mention customers!) feel about the post-2005 post-'Workplace' version of IBM:
"All of a sudden," he said, "IBM's firing on all cylinders."
Here here. I've said it before and I'll say it again: the next few years are going to be very interesting.

02/18/2008

Eating humble pie

Category microsoft vista ibm
Microsoft have finally released Vista SP1 to their most loyal fans: the MSDN subscriber base. I'm at a loss to explain quite why it took them so long to realise that it might be a good idea to keep their closest friends happy.

Mind you, they're not the only ones to have made some really bad decisions over the years...

Humble pie all round?

02/06/2008

In the blue corner, IBM

Category ibm microsoft odf ooxml
And in the other blue corner, Microsoft.

It seems that Microsoft is attempting to turn the whole debate around ODF vs OOXML into a schoolyard you-can't-be-my-friend-if-you-want-to-be-his-friend argument, by characterising the entire debate as a side-with-Microsoft-or-side-with-IBM decision. A particularly impressive form of weasel words is "If it was not for IBM, it would have been business as usual for this standard" - hmm, let me see, yes of course it's perfectly normal for a single-vendor proposal with an almost total absence of secondary support to be rushed through the standards recognition process in an immature form as a knee-jerk reaction to the fact that there's already an accepted standard which is better and more open but is likely to hurt aforesaid vendor's revenue. That kind of "business as usual". My heart bleeds.

(Of course, this approach of manipulating the nature of the debate is hardly unprecedented: Microsoft was highly successful in foisting their inferior email technology (Outlook/Exchange) on the world, by successfully backing IBM Lotus into a corner where the entire debate became centred on the question of which email client was prettier (Outlook wins - or did then), and not about overall product capabilities (Notes/Domino wins), scalability (Notes/Domino wins), relability (Notes/Domino wins), performance (okay, possibly a draw), cost of ownership (Notes/Domino wins once you consider the whole package, and it's pretty much a draw in an email-only comparison), and platform independence (Microsoft don't even TRY to compete on this one). The world having finally caught up with the idea that collaboration is about more than just email, and IBM having finally (!!) caught up with the idea that people like their software to look nice and be easy to use, hopefully the nature of that old Outlook/Exchange vs Notes/Domino debate has changed for good.)

Back to the point...

In adopting this ludicrously simplistic posture, Microsoft will again of course generate plenty of positive media coverage (something at which Microsoft is, undoubtedly, a world leader - for instance look at the way the BBC toadies up to them as though the sun shines out of Gates' bottom-crack), but they are doing all of us a grave disservice in a number of ways.

Firstly, there's the obvious benefit of a globally accepted standard document format: unencumbered flow of information; deep integration between different software tools; ability to choose the most appropriate software for the job; permanance of record-keeping; etc etc

Secondly, if over the next few years there were to be a significant switch from the expensive Microsoft Office product lines to free or inexpensive ODF-based products (e.g OpenOffice, Symphony), that would have the potential to free up countless millions of dollars/pounds/yen/euros of public funding to do something actually useful. Of course, there may be a challenge to meet in renegotiating licensing agreements with Microsoft, but eventually they would have to crumble. So in a very direct funding-for-healthcare-and-education way, this battle is an important milestone.

Yes, some organisations would stick with MS Office once they backed down and incorporated proper ODF support. But two things would happen:
(a) Microsoft would not support it fully anyway, because lock-in is in their blood
(b) budget holders would start asking serious questions about the business value that Office provides given that many of their peers successful use other cheaper/free alternatives.

Next, we've all been living for too long with Microsoft's prediliction for pointless and incompatible file format changes, and their utter lack of regard for backward compatibility. Instead of fixing core problems in the products (outline numbering in Word? - it STILL sucks), the focus has been on making the products appear 'new and improved' by introducing a completely different, non-standard and for the large part infuriating new user interface. So ... when I read a quote like this:

Microsoft disagrees with much of the criticism and contends that OOXML is necessary because ODF lacks support for features that are used in Microsoft Office and cannot be adapted to provide clean backwards-compatibility with documents that are already in Microsoft's binary formats.
my blood starts to boil. Coming from a company which has just sneakily, via a service pack, dropped support for its OWN older file formats this piece of hypocrisy simply doesn't hold water. I'm not generally given to quoting religious books of any persuasion, but this is perfect: "You hypocrite, first take the log out of your own eye, and then you will see clearly to take the speck out of your brother's eye."

Finally, Microsoft has become deeply arrogant, resembling the how-dare-you-even-question-us-we-are-who-we-are attitude that got IBM into so much trouble some years back. If Microsoft were to take a bit of a tumble - not a complete collapse, but relatively trying times with a few layoffs and some business units and products (Zune!) being put to the sword - that would force them to concentrate rather more on innovation and less on market manipulation. In turn that would be beneficial all round in making an organisation which undoubtedly harbours some impressive talent and genuine excellence to stop behaving like a playground bully and start getting along with the other kids.

 

Rejection of OOXML would be a bitter pill for Microsoft to swallow. But it is medicine that Redmond needs, and would actually be beneficial for Microsoft, and all of us, in the long term.

01/30/2008

"IBM bets on web 2.0 to fight Microsoft"

Category lotusphere2008 lotus ibm microsoft
Ed linked to an article on Silicon.com about the future of Lotus.
If Lotus can tap into the web 2.0 zeitgeist and harness the present wave of collaboration tools visible on the internet in a way that can be rolled out to corporate customers then it will be the undisputed leader of the next wave of corporate technology.

There is no question that companies will be building immense internal knowledge networks in the near future. The only question is how quickly attitudes will change so a corporate social network becomes as essential as email. It won't be long.

All good stuff, and it's an article that offers a fairly dispassionate and long-term view of the way the industry might go and what position Lotus could hold in that.

However, to fight a strong company like Microsoft (and they do have some great products, as well as some highly dubious ones) you have to fight on many fronts simultaneously. Lotus is doing an outstanding job on collaboration tools - there's no doubt in my mind that they are once more thought-leaders, and it's very refreshing. And, of course, there are well-publicised initiatives going on in the productivity software and SMB spaces: also great moves which seem to have come at just the right moment.

But to me there is one crucial part that currently appears to be missing. While IBM/Lotus is rapidly assembling a convincing story on Web 2.0, Microsoft and Adobe are pushing for the next post-Web 2.0 thing (yes, it's already been called 'Web 3.0') with their Silverlight and Flex products respectively. To compete at the leading/bleeding* edge, Lotus is going to need to get onto that bandwagon sooner rather than later: either by developing their own 'Web 3.0' technology, or by aligning with Microsoft or Adobe. In the latter case, the fact that the Adobe development environment - FlexBuilder - is an Eclipse plug-in, might give us a clue as to which technology might be favoured ...

 

* Bleeding edge yellow, of course

01/06/2008

Rocky Road

Category ibm
Or, to be more accurate, Rocky hits the road.

I wish him well, and I'm looking forward to seeing what comes out of TeamStudio as a result of his being there.

On the other hand, for those that missed it, the inestimable Damien Katz announced on 1st January that he has accepted a job with IBM, so has retraced his steps! One out, one in. Damien will be continuing to develop his CouchDB system, which if you've not come across it before is well worth a look. It will be VERY interesting to see what becomes of that project with some official IBM backing. Damien was responsible for re-writing the @formula engine in R6 - so we all have plenty to be thankful to him for...

09/23/2007

Save the Redbook

Category petition lotus ibm
If you've been hanging around the Lotus blogosphere in recent days you'll be well aware of the news that IBM has apparently decided to stop producing Lotus-focused Redbooks.

I, in common with a lot of other people, feel that the redbooks continue to be a unique and valuable source of real-world information about Lotus products, in many cases providing more comprehensive and more accurate than the 'real' product documentation. I believe, therefore, that it is a bad/poor/stupid/shortsighted/inexplicable/wrong decision to simply stop producing them. If IBM had announced plans to foster some other way to produce the same quality information for general use, then that would be interesting ... but pulling the plug is ridiculous.

If you agree, please go and sign the petition that Stuart McIntyre has created.

09/18/2007

I thought today might be interesting...

Category openoffice ibm lotus symphony
... and I was right.

Hot on the heels of Microsoft's well-deserved and widely-publicised failure to get OOXML ratified as a standard, IBM announced that they were publicly backing the ODF formats.

Now today, on the day of the Lotus Collaboration Summit Launch Event in New York, they have announced that the Lotus document editors bundled in Notes 8 are being released as a standalone product called Symphony. See the New York Times article for their version of the story.

For me, one of the most pleasing aspects of this story, other than the obvious benefit of bringing more competition into a market that has been a stagnant monopoly for too long, is the URL of the Symphony site: http://symphony.lotus.com

Yes, you saw it here first: not an 'IBM' to be seen in that URL. In fact, navigate to www.ibm.com/software/lotus/symphony, and you get redirected to http://symphony.lotus.com. Yes - the IBM site redirects TO the lotus.com domain. When was the last time that happened?! Times really are a-changing inside big old blue ....